Refunds. No Drama.

The short version

• Within 14 days of purchase — full refund, no questions asked, even if you've downloaded the module
• Method: email hello@lawbylak.co.uk from the address used at checkout, with the words "refund please" and your order number (or just the date — we can find you)
• Processing time: we process refunds within 48 hours; your bank or card issuer typically credits you within 3–5 working days
• Refund route: back to the same card or PayPal account used at checkout, via Payhip

1. Your statutory right (and why we go further)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day cancellation right on most online purchases. For digital downloads, that right is normally lost once you begin downloading — because you've effectively consumed the product.

We waive that exclusion. You get the 14 days regardless of whether you've downloaded the module. If the content isn't right for you — wrong specification, wrong topic depth, just not what you expected — we refund you. We'd rather lose £6.99 than have a student feel ripped off.

2. How to request a refund

Email hello@lawbylak.co.uk with:

• The email address you used at Payhip checkout (so we can locate your order)
• The module(s) you want refunded (e.g. "Topic 9 ABH")
• A short reason if you want (helps us improve — but you don't have to give one)

That's it. No form to fill in, no chatbot to argue with.

3. Processing

• We aim to process refund requests within 48 hours of receiving them
• Payhip processes the actual refund to your original payment method
• Your card issuer or PayPal typically credits the refund within 3–5 working days; some banks are faster, some slower — that part is out of our hands
• If you don't see the refund after 7 working days from our confirmation email, let us know and we will check Payhip's status

4. What happens to your access after a refund

When a refund is processed, your purchase is reversed and the download link from the original order email is voided. Please delete any downloaded files from your devices. Continued use of refunded content is a breach of our Terms of Service and our IP rights.

5. Bundle refunds

If you bought a bundle (e.g. the Manslaughters bundle, or the All Criminal Law bundle) and want to refund:

• Within 14 days: full bundle refund, no questions asked
• After 14 days: bundles cannot be partially refunded (we can't refund "just one topic" out of a discounted bundle)

6. After 14 days

After the 14-day window, refunds are at our discretion. We will consider requests where:

• There is a material technical problem with the module (broken file, missing content)
• The module materially misrepresented what it contains
• You accidentally bought a duplicate of a module you already own

We will not normally refund "change of mind" requests after 14 days, but we read each email and respond personally — there is no algorithm to argue with.

7. Chargebacks

If you have a problem with a purchase, please email us first. Chargebacks (disputing the transaction with your bank or card issuer without contacting us) cost us money and time we'd rather spend writing better revision content. We will always try to resolve things directly — usually within a few hours of your email.

8. Free guides and email content

The free guides (e.g. /actus-reus-explained, /mens-rea-explained) and email list content are free of charge and have no refund applicable. If you want to stop receiving emails, click the unsubscribe link in any email — instant removal.

9. Refunds for content updates

When we update a module you've already bought (e.g. additional case law, examiner-report alignment for a new spec point), the update is sent free of charge to your original purchase email — no need to re-buy. If you cannot find an update email, contact us and we'll resend.

10. Questions

Email hello@lawbylak.co.uk. We respond personally and quickly. There is no automated system, no offshore call centre, and no script. Just a law graduate at a keyboard.